Orders are processed within 1-2 business days. Once shipped, delivery within the UK takes approximately 2–9 business days.

When you order from Arden Lyselle, all orders benefit from free delivery in the UK

Once your order is shipped, you will receive a confirmation email with a tracking number and link to follow your parcel in real-time.

In case you order on the weekend or during public holidays , delays might happen. Please reach out to us in case of doubt but you can always use the tracking number to know exactly where your order is.

You have 30 days from the delivery date to return any eligible item. Returned products must be unworn, unwashed, and in original condition with tags attached.

We accept major credit and debit cards including Visa, MasterCard, and American Express, Apple Pay and Google Pay as well as Paypal

While we take every precaution, orders can occasionally be damaged during transit. If this happens, please contact our customer service team immediately.

To help us resolve the issue quickly, please include clear photos of the damaged packaging and the item in your message. We kindly ask that you do not return any items before our team has reviewed your photos, as this may limit our ability to provide a suitable solution.

Once received, our team will prioritize your request and work with you to ensure the best possible outcome.

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately. Once the order has been dispatched, we are unable to make changes, but you can follow our standard return process upon arrival.

We aim to dispatch orders as quickly as possible. If you notice an error in your shipping address, please contact us within 1 hour of placing your order. Once an order has been processed by our warehouse, we are unfortunately unable to redirect it.

Currently, we do not offer a gift-wrapping service. However, we do not include pricing information on the packing slips inside the box, so your recipient won't see the cost of the gift.